Recent news inform us that, although the Apple Care Protection Plan gives customers one year guarantee certificate free of charge, the time frame being able to be extended in case the purchaser is willing to pay a certain amount of money, the hardware warranty in Australia had been already extended to two years, but the company has instructed its retail employees not to disclose the modifications to consumers.
In accordance with The Sydney Morning Herald, due to the two-year hardware guaranty, Apple is situated in compliance with the Australian laws. However, the publication received an e-mail from one of the Apple retail store, which reviled the fact that, as the employees were advised as stated above, to be quiet in regards to the changes created by the company.
The company refused to offer explanations regarding this e-mail, but the Fair Trading Commissioner for the New South Wales government, Rod Stowe, had an opinion regarding Apple action, stating that camouflaging information in regards to the 24-month warranty, was an unexpected and insincere action. In addition, Rod Stowe asserted that on account of Apple appearing to be generally one of the businesses that are quite responsible to problems, commanding its employees not to allow customers receive information with reference to the new policy is a seriously concerning action.
Even though, all customers have the possibility to purchase a lengthened Apple Care Warranty for their device, the common warranty that Apple offers for the majority of its products is 12 months.
In Australia, The Consumer Law passed in January 2011, obligates companies to accommodate customers with a “reasonable” length. The term utilized does not have a particular definition, but the law encourages companies to support expensive products, such as televisions, for up to 24 months.
In Trouble for Unfair Commercial Practices
The standard 12-month warranty that Apple offers for its products has been a reason of dispute, not only in Australia, but in many other parts of the world, as well. An accurate example for the trouble Apple has been placed in, due to this form of warranty, is the fact that Italian authorities have fined the company nearly $1,5 million. The disagreement appeared when Apple presented its customers a 12-year warranty, but only if they purchased it, rather than offering the certificate free of charge as the Italian law requires.
The fact that Apple abandons the traditional habit of ignoring “the rights of local consumer laws and instead using the same Cupertino policy worldwide”, as the editor of Mac Talk.com.eu, Peter Wells, affirmed, is seen as an extremely welcomed change for Apple staff and resellers.